Here you can find the most important information, if you want to provide help for refugees from Ukraine (f. ex. with offers of accommodation or donations in-kind) or if you need information / help for yourself or friends and family members from Ukraine.
Displaced persons who wish to stay in Austria must register with the police registration offices.
Displaced persons from the Ukraine seeking help who want to stay in Upper Austria receive a residence permit "ID card for displaced persons" (this is not issued or delivered by the police). Prompt registration at one of the registration offices in Linz is required to receive the ID card.
For the summer months of June, July and August, the following availability of the collection points applies for the time being:
4020 Linz, Waldeggstraße 41, Postverteilerzentrum Linz
Monday, Wednesday and Friday from 08:00 to 18:00
At the weekends (Saturday, Sunday) by telephone agreement (availability: +43 664 57 10 433)
The LPD Upper Austria has a mobile registration system for the primary registration of people who, due to their physical condition, are unable to visit one of the registration offices mentioned above. Reachability: +43 664 88 22 98 30
You can find all registration points with addresses, opening hours and telephone availability as well as FAQs on the website of the State Police Headquarters Upper Austria:
If available, when registering, you should take the following documents with you:
As a result, an ID card for "displaced persons" will be issued and sent by post within the following days. The ID card for displaced persons is a confirmation of the tolerated residence and is required in order to be able to receive services from the AMS (e.g. German courses).
Ukrainian nationals and other persons temporarily residing in Austria since the beginning of the war on February 24th 2022 have a health insurance at the Austrian Health Insurance Center (ÖGK) from the first day onwards of their arrival on the Federal Austrian territory.
Please pay attention to the fact that the required registration for health insurance only takes place automatically if the person concerned benefits from basic allowance.
Displaced persons will receive an insurance number and an e-card replacement document, but no e-card. The insurance numbers are issued as part of the registration of Ukrainian refugees.
If the registration has not been performed yet, one can still benefit from services (doctor, pharmacy, etc.) upon presentation of the Ukrainian passport.
Due to the Upper Austrian Tuberculosis Serial Examination Ordinance you are obliged to undergo a chest x-ray and examination. You will receive a written invitation to an examination from the local administration authority in your district (Bezirksverwaltungsbehörde).
We kindly invite you to attend one of the various German courses for Ukrainians in Upper Austria. Taking part there might help you to get better along in Upper Austria and could increase your chances on the labor market. The Upper Austrian State Government offers low-threshold courses for newly arrived Ukrainians with the title “Hallo in Oberösterreich” (“Hello in Upper Austria”) in all districts.
Hallo in Oberösterreich (Hello in Upper Austria) – Courses
The government of Upper Austria offers, in cooperation with the education and training providers (BFI, VHS, WIFI), courses for newly arrived Ukrainians called "Hallo in Oberösterreich". The courses last between 4 and 8 weeks and are available in all districts. The "Hallo in Oberösterreich" courses are also available on-site as on demand seminars for 10 or more participants.
Send your request regarding the "Hallo in Oberösterreich" German courses to email@example.com.
You have the possibility to attend free German courses in all of Austria. The program is called "Startpaket Deutsch & Integration" and offers German courses at more than 80 locations. ÖIF also supports participation in other German courses. In order to improve your German skills, in addition to the course, you can also take part in the voluntary learning groups "Treffpunkt Deutsch".
For further information on the courses of the Austrian Integration Fund (ÖIF), we ask you to enter in contact with the organization by writing an email firstname.lastname@example.org or calling +43 1 715 10 51 120.
Tips and information, free exercises and materials for learning German:
The German courses offered by BFI comply with the standards of the Common European Framework of Reference for Languages and the current legal regulations. German courses in accordance with the standards of the Common European Framework of Reference for Languages. By attending intensive courses, you can reach a language level in only six weeks!
For the course registration it is essential to bring your:
As a result, a certificate of "immigrant" is created, which is sent by mail a few days later. The ID card for displaced persons serves as proof of authorized stay and is necessary to be able to receive services from AMS (e.g. German language courses).
+43 1 267 870 9460
In case of emergency the line is available 24 hours a day.
Ukrainian-speaking employees of the ÖIF answer all questions about care, orientation, living and working in Austria on the hotline +43 1 715 10 51 - 120 from 8 a.m. to 6 p.m and also give information about the responsible authorities for your issues.
+43 732 7720 16200
Monday to Thursday from 7:30 a.m. to 5:00 p.m
Friday from 7:30 a.m. to 1:00 p.m
Federal Agency for Reception and Support Services
Multilingual hotline for urgent cases
+43 1 2676 870 9460
Austrian Integration Fund (ÖIF)
+43 732 787 043
Monday, Tuesday, Wednesday, Friday: 8:30 a.m. to 4:30 p.m
Thursday: 8:30 a.m. to 6:30 p.m
Saturday and Sunday: closed
STOP - Neighborhoods without partner violence
only available by phone
+43 664 19 11 428
Monday, Tuesday, Thursday: 09:00 a.m. to 12:00 p.m
Tuesday also: 4:00 p.m. to 6:30 p.m
Here you can transmit a message to the Office of the Upper Austrian State Government where you describe the accommodation (address, size, features etc.). After your announcement and a first check the message will be forwarded to NGOs like Caritas in Upper Austria, Volkshilfe in Upper Austria or the Red Cross. Then, an employee will call you. Please note that this process can take up some days.
Please note, that if you offer several accommodations you need to fill in a separate form for every location.
SOS-Kinderdorf sucht im Auftrag der Kinder- und Jugendhilfe und der Grundversorgung des Landes Gastfamilien. Sie sollen Kindern und Jugendlichen, die ohne erwachsene Begleitperson in Oberösterreich ankommen, ein vorübergehendes Zuhause, individuelle Betreuung und Zuwendung geben. Die ExpertInnen von SOS-Kinderdorf betreuen nicht nur die Vermittlung zwischen einem Kind/Jugendlichen und den Gasteltern, sondern begleiten die Familien langfristig und stehen mit Tat und Rat zur Seite.
Sie möchten Gastfamilie werden? Hier finden Sie alle wichtigen Informationen. Pro Standort ist gesondert ein Formular auszufüllen.
The platform “zusammenhelfen in OÖ” (Helping together in Upper Austria) from the association “dieziwi” offers networking opportunities between initiatives and volunteers on behalf of the Upper Austrian government. Newly founded and already existing initiatives can register and become visible on the platform “zusammenhelfen” an can also attract new volunteers. “zusammenhelfen in OÖ” (Helping together in Upper Austria) is, furthermore, the main contact point for voluntary work in all Upper Austrian districts.
Here you can find the locations and opening hours of over 20 shops where you can leave your donations in kind.
Caritas’ work in Ukraine began 30 years ago. The already existing strong networks and partnerships are the basis for quick help. More precisely, Caritas helps distributing food, heating fuel, hygiene products and also supports children in schools and so-called “Child-friendly spaces”. Also, they support older and care-dependent people in faraway villages.
At the office of the Upper Austrian State Government there exists a mailbox where you can submit your offer.
The address is as follows: email@example.com
The platform “zusammenhelfen in OÖ” (Helping together in Upper Austria) from the association “dieziwi” offers networking opportunities and coordinates voluntary initiatives in all districts of Upper Austria. Initiatives can registers there and volunteers can check where help is needed.
You can get information and help on the hotline +43 1 2676 870 9460. Accommodation and supply options are offered there.
On the website of the Federal Agency for Reception and Support Services (BBU) you will also find help and information in Ukrainian (information leaflet).
In case you need support for the accommodated person/s, please send his/her/their data as well: firstname.lastname@example.org.
In urgent cases, the hotline +43 1 267 870 9460 is available around the clock.
On the website of the Office of Foreign Affairs and Asylum (in German: BFA – Bundesamt für Fremdenwesen) you can find further information and a FAQ section concerning asylum procedures.
On the website of the Ministry of Internal Affairs (in German: BM.I Bundesministerium für Inneres) you can find a FAQ section concerning visa and entry with special regard to the situation in Ukraine.
Displaced people are at risk of being trafficked. Some people want to help, but are not those who they pretend to be. Here you can find support material and information about human trafficking and exploitation in English and Ukrainian:
In case of emergencies, call the police at 112 or 133 from any phone.
In cases of suspicious activity concerning human trafficking call the human trafficking hotline: +43 677 61 34 34 34 (24 hours/7 days a week)
The following groups of persons have a right of residence in Austria until March 3, 2023.
This right of residence allows access to the labor market, housing, medical care and education. This requires registration as a displaced person.
Note: The persons for whom the Regulation for displaced persons applies do not need to request asylum. The BFA (Federal Office for Immigration and Asylum) does not process any asylum applications for the duration of residence entitlement as a displaced person.
Displaced persons fall within the scope of the general obligation to register and must therefore report their residence to the respective local authority or municipal administration within three days from settling into the accommodation (in the basic care facility or at the private accommodation provider).
In case you are moving out again of your accommodation, you have to unsubscribe or to register your change in address.
In case of questions and lack of clarity please contact your responsible local welfare office (where you applied for basic care) or the authorized governmental office.
In case of lack of clarity you can contact the responsible welfare office for basic care in Upper Austria: email@example.com
Financial support is granted to displaced persons within the framework of basic allowance. One can apply for it at the local social organization in charge (Volkshilfe or Caritas). Support services within the framework of basic allowance are always provided directly to the accommodated person(s).
(A rental contract is required for the granting of a rent subsidy.)
The following documents are required for the application:
Persons who have been granted a temporary right of residence are entitled to an allowance for their children who have also been granted this right of residence.
Ukrainian displaced persons who have registered have the right to work in all industry sectors in Austria. This requires an employment permit from the AMS. The employment permit either is requested by the employer himself or is issued by the employer in the case of active job placement by the AMS.
The AMS supports all persons with a valid ID card for displaced persons with adequate offers such as German courses, competence surveys and qualifications in the view of the labor market integration and actively offers job placement for open positions.
Please take your blue identity card for displaced persons with you when coming to the AMS.
In order to receive ongoing financial benefits from the basic care system, it is necessary to pay an effort on the job market. This means that no report at the AMS is required to receive the first payment of basic care, but after that, it is necessary for YOU to register at the AMS in order to continue receiving financial benefits from the basic care system.
School-age children, people over the age of 60, women with care responsibilities for small children and sick or disabled people who are unable to work due to the illness/impairment are exempt from the duty. All these people do not have to report to the AMS.
Note: Income that you receive as a result of taking up work can reduce your benefit from basic care services. The tax-free allowance for basic care is 110 Euros per month per working person plus 80 Euros for each core family member (partners, spouses and minors).
The granted basic care payments expire when you leave the federal territory. It can of course be granted again when you return. You are nevertheless obliged to report any changes to the welfare office.
Apart from that, the status as a displaced person also expires if the stay abroad lasts more than “a short time”. The ID card as a displaced person must be returned when the absence lasts three weeks or longer. You can apply again for the status as a displaced person after your return.
Note that such a temporary return with reference to the compulsory schooling outside of the holidays is hardly possible for school-age children.
In any case, you are obliged to register school-age children (6 - 15 years) by the end of the school year in your municipality of residence or to apply for a school place in autumn 2022. Every school-age child has the right to obtain a school place in Austria from autumn 2022 on.
For access to preschool, please contact your local municipality.
Once you have taken care of the basic care benefits, it is recommended to take your pet to a veterinarian and have the animal tagged and vaccinated against rabies, if this has not already been done at the EU's external border.